Privacy Statement

Navy Federal Title Services

Privacy Statement

Effective date of September 1, 2015

Navy Federal Title Services respects the privacy and security of your non-public personal information (“Personal Information”) and protecting your Personal Information is one of our top priorities.   This Privacy Statement explains Navy Federal Title Services’ privacy practices, including how we use the Personal Information we receive from you and from other specified sources, and to whom it may be disclosed.  Navy Federal Title Services, and its subsidiaries follow the privacy practices described in this Privacy Statement and depending on the business performed, Navy Federal Title Services may share information as described herein.

Personal Information Collected

We may collect Personal Information about you from a variety of sources, including but not limited to:

    • Information we receive from you on information packets, applications or other forms, such as your name, address, social security number, tax identification number, asset information, and income;
    • Information we receive from you through our Internet websites, such as your name, address, email address, Internet Protocol address, the website links you used to get to our websites, and your activity while using or reviewing our websites;
    • Information about your transactions with or services performed by us, our affiliates, or others (such as your lender, attorney, real estate broker, real estate agent, etc;) including but not limited to information concerning your policy, premiums, payment history, information about your home or other real property, information from other third parties involved in such transaction, account balances, and credit card information; and
    • Information we receive from consumer or other reporting agencies and publicly recorded documents.

Disclosure of Personal Information

We may provide your Personal Information (excluding information we receive from consumer or other credit reporting agencies) to various individuals and companies, as permitted by law, without obtaining your prior authorization.  Such laws do not allow consumers to restrict these disclosures.  Disclosures may include, without limitation, the following:

    • To insurance companies, agents, brokers, representatives, support organizations, or others to provide you with services you have requested, and to enable us to detect or prevent criminal activity, fraud, material misrepresentation, or nondisclosure in connection with an insurance transaction;
    • To third-party service providers for the purpose of determining your eligibility for an insurance benefit or payment and/or providing you with services you requested;
    • To an insurance regulatory authority, or a law enforcement or other governmental authority, in a civil action, in connection with a subpoena or a governmental investigation;
    • To companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements and/or
    • To lenders, lien holders, judgment creditors, or other parties claiming an encumbrance or an interest in title whose claim or interest must be determined, settled, paid or released prior to a title or escrow closing.

We may also disclose your Personal Information to others when we believe, in good faith, that such disclosure is reasonably necessary to comply with the law or to protect the safety of our customers, employees, or property and/or to comply with a judicial proceeding or court order.

Electronic MailIf you send an electronic mail (email) message that includes personally identifiable information, we may use that information to respond to your inquiry. Remember that email is not necessarily secure against interception or other disclosure.

Disclosure to Affiliated Companies – We are permitted by law to share your name, address and facts about your transaction with other companies, such as insurance companies, agents, and other real estate service providers, to provide you with services you have requested, for marketing or product development research, or to market products or services to you.  We do not, however, disclose information we collect from consumer or credit reporting agencies with our affiliates or others without your consent, in conformity with applicable law, unless such disclosure is otherwise permitted by law.

Disclosure to Nonaffiliated Third Parties – We do not disclose Personal Information about our customers or former customers to nonaffiliated third parties, except as outlined herein or as otherwise permitted by law.

Confidentiality and Security of Personal InformationWe restrict access to Personal Information about you to those employees who need to know that information to provide products or services to you.    We maintain physical, electronic, and procedural safeguards that comply with federal regulations to safeguard Personal Information.

Access to Personal Information/ Requests for Correction, Amendment, or Deletion of Personal Information

As required by applicable law, and under certain circumstances, we will afford you the right to access your Personal Information, to determine to whom it has been disclosed, and to request correction or deletion of your information.  However, Navy Federal Title Services’ current policy is to maintain customers’ Personal Information for no less than the State required record retention requirements.

For your protection, all requests made under this section must be in writing and must include your notarized signature to establish your identity.    Where permitted by law, we may charge a reasonable fee to cover the costs incurred in responding to such requests.

Please send requests to:
Chief Privacy Officer
Navy Federal Title Services
21550 Beaumeade Circle, Suite 100A
Ashburn, Virginia 20147

Changes to this Privacy Statement

This Privacy Statement may be amended from time to time consistent with applicable privacy laws. When we amend this Privacy Statement, we will post a notice of such changes on our website. The Effective Date of this Privacy Statement, as stated above, indicates the last time this Privacy Statement was revised or materially changed.

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